Shipping and Return

    At Isidore Harry, we are committed to providing a seamless shopping experience for our customers. This Shipping and Return Policy outlines the details regarding order processing, delivery timelines, shipping fees, and return procedures. By making a purchase on isidoreharry.com, you agree to the terms stated below.

    1. Order Processing

    ✔ Processing Time: Orders are typically processed within 1–3 business days (Monday–Friday, excluding holidays).
    ✔ Order Confirmation: After placing your order, you will receive an email confirmation with your order details. If you do not receive an email, please check your spam folder or contact us at supportnow@isidoreharry.com.
    ✔ Delays: Processing times may be extended during peak shopping seasons, high-demand periods, or due to unforeseen circumstances. We will notify you of any significant delays.

    2. Shipping Information

    We offer a variety of shipping methods to ensure your Crossbodies & Clutches arrive safely and on time.

    Domestic Shipping (Within America)

    • Standard Shipping: 5–7 business days
    • Expedited Shipping: 2–4 business days
    • Express Shipping: 1–2 business days

    International Shipping

    • Standard International Shipping: 7–20 business days
    • Express International Shipping: 5–10 business days

    ✔ Note: Shipping times are estimates and may vary due to customs processing, weather conditions, courier delays, and local regulations.

    3. Shipping Costs

    ✔ Shipping fees are calculated at checkout based on your location and selected shipping method.
    ✔ Free Shipping: We may offer free shipping promotions on qualifying orders. Check our website for ongoing offers.
    ✔ International Taxes & Duties: Orders shipped outside of America may be subject to additional customs duties, taxes, or import fees, which are determined by your country’s customs policies. These fees are the responsibility of the customer.

    4. Order Tracking

    ✔ Once your order has shipped, you will receive an email with a tracking number and a link to track your shipment.
    ✔ Tracking updates may take up to 48 hours to reflect after the package has been shipped.
    ✔ If you have trouble tracking your order, please contact us at supportnow@isidoreharry.com for assistance.

    5. Lost, Stolen, or Delayed Shipments

    ✔ Lost Packages: If your package is lost in transit, we will work with the carrier to resolve the issue. Please contact us for assistance.
    ✔ Stolen Packages: Once an order is marked as delivered, we are not responsible for stolen packages. If you suspect theft, check with your local carrier or neighbors before reaching out to us.
    ✔ Delays: If your package is delayed beyond the estimated shipping time, please check with the courier first before contacting us.

    6. Return & Exchange Policy

    We want you to love your Crossbodies & Clutches! If you are not satisfied with your purchase, we offer returns and exchanges under the following conditions:

    ✔ Return Window: You may return your item(s) within 30 days of the delivery date.
    ✔ Condition of Returns: Items must be unused, unworn, and in their original packaging with all tags attached.
    ✔ Non-Returnable Items:

    • Items marked as final sale
    • Customized or personalized items
    • Damaged or used products (unless defective upon arrival)

    ✔ Return Process:

    1. Contact Us: Email supportnow@isidoreharry.com with your order number and reason for the return.
    2. Return Approval: Once your return is approved, you will receive return instructions.
    3. Shipping Your Return: You are responsible for return shipping costs unless the item is defective or incorrect.
    4. Refund Processing: Refunds will be issued to the original payment method once the return is inspected. Processing times may vary based on your bank.

    ✔ Exchanges: If you would like a different item, you can request an exchange following the return process. Exchanges are subject to availability.

    7. Damaged or Incorrect Items

    If you receive a damaged, defective, or incorrect item, please notify us within 7 days of receiving your order. We will arrange for a replacement or full refund, including return shipping costs. Please provide photos of the damaged item for faster processing.

    8. Order Cancellations & Modifications

    ✔ Orders can be canceled or modified within 12 hours of purchase. After this period, the order will be processed and cannot be changed.
    ✔ If your order has already shipped, you may return it after delivery following our return policy.

    9. Contact Us

    If you have any questions regarding our Shipping and Return Policy, please contact us:

    📧 Email: supportnow@isidoreharry.com
    🌐 Website: isidoreharry.com

    Thank you for shopping with Isidore Harry! We appreciate your trust in us and look forward to providing you with high-quality Crossbodies & Clutches.