Frequently Asked Questions (FAQ)
Welcome to Isidore Harry’s FAQ section! We have compiled answers to the most common questions about our Crossbodies & Clutches, shipping, returns, and more. If you need further assistance, feel free to contact us at supportnow@isidoreharry.com.
1. Ordering & Payment
Q: How do I place an order?
A: Shopping at Isidore Harry is easy! Simply browse our collection, select your favorite Crossbody or Clutch, add it to your cart, and proceed to checkout. Follow the instructions to enter your shipping details and complete payment.
Q: What payment methods do you accept?
A: We accept major credit and debit cards (Visa, Mastercard, American Express, Discover), PayPal, and other secure payment methods listed at checkout.
Q: Can I modify or cancel my order after placing it?
A: You can modify or cancel your order within 12 hours of purchase by contacting us at supportnow@isidoreharry.com. After this timeframe, orders begin processing and cannot be changed.
Q: Do you offer gift wrapping or special packaging?
A: Yes! We offer gift packaging for a small additional fee. You can select this option at checkout.
2. Shipping & Delivery
Q: Where do you ship?
A: We ship worldwide! We offer both domestic and international shipping options.
Q: How long does shipping take?
A: Shipping times vary by location:
- Domestic Shipping: 5–7 business days
- Expedited Shipping: 2–4 business days
- Express Shipping: 1–2 business days
- International Shipping: 7–20 business days (depending on customs clearance)
Q: How much does shipping cost?
A: Shipping costs are calculated at checkout based on your location and chosen shipping method. We offer free shipping promotions on select orders—check our website for current offers!
Q: Can I track my order?
A: Yes! Once your order ships, you will receive an email with a tracking number. You can use this number to track your package.
Q: What should I do if my package is lost or delayed?
A: If your package is significantly delayed or lost, please contact us at supportnow@isidoreharry.com so we can assist you.
3. Returns & Exchanges
Q: What is your return policy?
A: We offer a 30-day return policy. Items must be returned in their original condition, unworn, and with all tags attached.
Q: How do I initiate a return?
A: To start a return, please email supportnow@isidoreharry.com with your order number and reason for return. We will provide instructions for returning your item.
Q: Do I have to pay for return shipping?
A: Customers are responsible for return shipping costs unless the item is defective or incorrect.
Q: How long does it take to process a refund?
A: Refunds are processed within 5–10 business days after we receive your return. Funds will be returned to your original payment method.
Q: Can I exchange an item?
A: Yes! If you’d like a different color or style, you can request an exchange following the return process. Exchanges are subject to stock availability.
4. Product Information
Q: What materials are used in your bags?
A: Our Crossbodies & Clutches are crafted from high-quality leather, vegan leather, and premium fabrics to ensure style and durability. Each product page contains detailed material information.
Q: How do I care for my bag?
A: To keep your bag in top condition:
- Store it in a cool, dry place.
- Clean with a soft cloth and avoid excessive water.
- Keep away from sharp objects to prevent scratches.
5. Promotions & Discounts
Q: Do you offer discounts?
A: Yes! We frequently run special promotions. Sign up for our newsletter to receive exclusive deals.
Q: Do you offer bulk or wholesale discounts?
A: If you’re interested in bulk purchases or wholesale, please contact us at supportnow@isidoreharry.com for more details.
6. Contact Us
If your question wasn’t answered here, feel free to reach out:
📧 Email: supportnow@isidoreharry.com
🌐 Website: isidoreharry.com
Thank you for shopping with Isidore Harry! We appreciate your trust and look forward to serving you.